Privacy Policy

Last updated: March 23, 2026

1. Information We Collect

We collect information you provide directly to us, as well as information generated through your use of our services:

• Account Information: Name, email address, phone number, and business details when you sign up.
• Business Information: Your business name, type, location, operating hours, and service details needed to configure your AI assistant.
• Call Data: Phone numbers of callers, call recordings (where permitted by law and disclosed to callers), call transcripts, and appointment information.
• Usage Data: How you interact with our platform, features used, and performance metrics.
• Payment Information: Billing details processed securely through our payment provider. We do not store full card numbers.
• Communications: Emails, messages, or other communications you send us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our AI receptionist services
• Configure and personalize your AI assistant for your business
• Process bookings, appointments, and customer interactions on your behalf
• Send service-related notifications, updates, and billing information
• Respond to your support requests and communications
• Analyze usage patterns to improve our platform
• Comply with legal obligations

3. Call Recording and Transcription

Our AI assistant may record and transcribe calls handled on your behalf. You are responsible for ensuring that callers are informed of recording in accordance with applicable laws in your jurisdiction. We recommend playing a disclosure message at the start of each call (e.g., "This call may be recorded for quality and service purposes").

Call recordings and transcripts are stored securely and used solely to provide and improve our services. Recordings are retained for 90 days by default, after which they are automatically deleted unless you configure a different retention period.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who help us operate our platform (e.g., cloud hosting, payment processing, telephony providers). These providers are contractually bound to protect your data.
• Calendar & Booking Integrations: Services you connect to your account (e.g., Google Calendar, Calendly) to enable appointment scheduling.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/HTTPS) and at rest (AES-256)
• Access controls limiting who can view your data
• Regular security audits and vulnerability assessments
• Secure, redundant cloud infrastructure

While we take reasonable precautions, no security system is completely impenetrable. In the event of a data breach affecting your information, we will notify you as required by applicable law.

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 30 days to allow for account recovery, then permanently delete it unless required by law to retain it longer.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@directcall.ai.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)

You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@directcall.ai.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: