Terms and Conditions

Last updated: March 23, 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and DirectCall.ai ("Company", "we", "us", or "our"). By creating an account, accessing, or using our services, you confirm that you have read, understood, and agree to these Terms.

2. Description of Services

DirectCall.ai provides an AI-powered receptionist platform that enables businesses to:

• Automatically answer incoming phone calls using AI technology
• Schedule and manage appointments on behalf of your business
• Record, transcribe, and summarize customer calls
• Integrate with third-party calendars and booking systems
• Provide 24/7 availability for customer inquiries

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

3. Account Registration

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring all users of your account comply with these Terms

You must be at least 18 years old and authorized to enter into binding contracts to use our services.

4. Subscription Plans and Billing

Our services are offered on a subscription basis. By selecting a plan, you agree to pay the applicable fees as described on our Pricing page.

• Billing Cycle: Subscriptions are billed monthly or annually in advance.
• Auto-renewal: Subscriptions automatically renew unless cancelled before the renewal date.
• Price Changes: We will provide at least 30 days' notice before changing subscription prices.
• Taxes: Prices are exclusive of applicable taxes, which will be added to your invoice where required.
• Failed Payments: If payment fails, we may suspend your account after reasonable notice.

5. Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting our support team.

• Monthly plans: Cancellation takes effect at the end of the current billing period. No refunds for partial months.
• Annual plans: Cancellation takes effect at the end of the annual period. Refunds for unused months may be issued at our discretion within the first 30 days.
• Free trial: If a free trial is offered, cancelling before the trial ends will not result in any charge.

6. Acceptable Use

You agree to use our services only for lawful business purposes. You must not:

• Use our services for any illegal, fraudulent, or deceptive purposes
• Violate any applicable local, state, national, or international law or regulation
• Use our AI to harass, threaten, or deceive callers
• Impersonate any person or entity in a misleading way
• Attempt to reverse-engineer, decompile, or disassemble any part of our platform
• Resell, sublicense, or transfer access to our services without written permission
• Interfere with or disrupt the integrity or performance of our platform

7. Call Recording and Legal Compliance

Our platform may record and transcribe phone calls. You are solely responsible for ensuring your use of call recording complies with all applicable laws in your jurisdiction and the jurisdictions of your callers.

Many jurisdictions require that all parties to a phone call be informed of and consent to recording (e.g., California two-party consent law). You must configure appropriate call disclosures and obtain necessary consents before recording any calls through our platform.

DirectCall.ai shall not be liable for any legal claims arising from your failure to comply with call recording laws.

8. Intellectual Property

Our Property: All software, algorithms, AI models, interfaces, designs, and content that make up the DirectCall.ai platform are owned by us and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our services during your subscription.

Your Data: You retain ownership of your business data, call recordings, and customer information. By using our services, you grant us a limited license to process this data solely to provide and improve our services.

9. Data Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of data as described in our Privacy Policy.

10. Third-Party Integrations

Our platform may integrate with third-party services (e.g., Google Calendar, Calendly, CRM systems). Your use of such integrations is subject to the terms and privacy policies of those third parties. We are not responsible for the availability, accuracy, or practices of third-party services.

11. Service Availability and Uptime

We strive to maintain high availability of our platform but do not guarantee 100% uptime. We may perform scheduled maintenance with reasonable advance notice. We are not liable for service interruptions caused by factors outside our reasonable control, including internet outages, third-party service failures, or force majeure events.

12. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our AI will be error-free, that calls will always be handled perfectly, or that the service will meet all your specific requirements.

13. Limitation of Liability

To the maximum extent permitted by applicable law, DirectCall.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, or loss of business opportunities, arising from your use of our services.

Our total cumulative liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid us in the three (3) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless DirectCall.ai and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your violation of any applicable law or third-party rights.

15. Termination

We may suspend or terminate your account at any time if you violate these Terms, engage in fraudulent activity, or for any other reason with reasonable notice. Upon termination:

• Your access to the platform will be revoked
• Your data will be retained for 30 days, after which it will be permanently deleted
• You remain liable for all fees incurred prior to termination

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in Chicago, Illinois, except that either party may seek injunctive relief in court for intellectual property violations.

17. Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will notify you by email or through our platform at least 14 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms.

18. Contact Us

If you have questions about these Terms, please contact us: