Is there a contract or can I cancel anytime?

DirectCall AI operates on monthly plans with no long-term contracts required. You can upgrade, downgrade, or cancel at the end of any billing cycle — no penalties, no notice period beyond your current month, no awkward phone call with a retention team.

A "monthly plan" means you are billed on a recurring 30-day cycle from the date you signed up. Your access continues through the end of that period regardless of when you request a change. If you cancel on day 12 of your billing cycle, your agent keeps running until day 30. No prorated refunds are issued for partial months, but you will never be charged again after cancellation takes effect.

When you cancel, your call recordings, transcripts, and contact data are retained for 30 days so you have time to export anything you need. After that window closes, data is permanently deleted from our servers in line with our privacy policy. If you provisioned a dedicated phone number through DirectCall AI, that number is eligible for number portability — you can take it with you to another carrier or provider at no transfer fee.

The no-contract model is a deliberate choice. We could lock clients in for 12 or 24 months the way many enterprise software vendors do. We choose not to because we believe our results are the only retention tool we need. Businesses that see their missed-call rate drop to near zero and their booked-appointment volume climb do not leave. Businesses that are not seeing results should not be stuck paying for something that is not working — and we would rather know quickly so we can fix it.

Many competing AI receptionist platforms require annual contracts, charge early-termination fees, or bury auto-renewal clauses in their terms. Before signing with any provider, check whether the agreement is month-to-month, what happens to your phone number and data on exit, and whether there are minimum-volume commitments that can inflate your bill in slow months. With DirectCall AI, none of those concerns apply.