Do I need technical knowledge to manage it?

No technical skills are required. Once the agent is configured by the DirectCall AI team, you manage everything through a simple dashboard. You can update the knowledge base, review call transcripts, adjust scripts, and monitor performance without writing a single line of code. Most clients describe updating their agent the same way they would update a Google Doc — open, edit, save.

The dashboard gives you a clear, point-and-click interface for the actions you'll use every day. You can add new services or menu items to the knowledge base, change how the agent introduces itself, set business hours, update transfer rules, and flag specific phrases to handle differently. Every change takes effect quickly — usually within minutes — without any deployment steps on your end.

On the backend, the DirectCall AI team handles the infrastructure that would otherwise require a developer: voice synthesis tuning, telephony routing, uptime monitoring, model updates, and security patches. You never see any of that. What you see is a clean activity feed, call-by-call transcripts with summaries, and a metrics panel that shows answered calls, escalations, and booking rates at a glance.

If you ever need to make a larger change — adding a new integration, configuring a custom escalation flow, or enabling a new language — the support team handles it on your behalf. Most requests are turned around within one business day. For day-to-day operations, you won't need to contact support at all; the dashboard is designed for non-technical owners and managers to operate independently.

The short version: if you can fill out a form and click Save, you can manage your AI call agent. The technical complexity is entirely abstracted away so you can focus on your business, not your software.